1 Relate the concepts of incremental change and discontinuous change to information systems implementation.

2 Summarize the transition model of individuals' reaction to change and describe approaches to counter or minimize these reactions in an information systems implementation.

3 What are the signs of resistance to change exhibited by employees in the context of an information system implementation and how can they be countered?

4 Why should organizational culture be considered when managing a change programme?

5 Describe the typical approaches taken by a change agent to minimize problems of change on an information management project.

6 Who are the different stakeholders involved in change and how do they need to be managed?

7 How can staff be motivated to encourage new behaviours and minimize resistance to change?

8 What are the most typical problems in managing change for information management projects and how can they be minimized?