1 Distinguish between data, information and knowledge. Why is this distinction significant for managers involved in business information management?

2 Explain how information can be used for corporate performance management.

3 Draw a diagram summarizing how an organization processes information.

4 Which different types of information are used in an organization?

5 What are the characteristics of e-business and e-commerce? Which informa- tion types are involved in e-business and e-commerce management?

6 Distinguish between information management and knowledge management.

7 Describe the four stages of the business decision-making process and explain how information systems can support this process.

8 Summarize the arguments for the existence of the IT productivity paradox.