1. What is Web 2.0, and how has it changed the way users engage with information?

2. Name and describe the two prevailing technological trends today.

3. List and concisely describe at least six electronic communication channels used most commonly by businesspeople today.

4. List and briefly describe the four parts of typical e-mails.

5. Suggest at least ten pointers that you could give to a first-time e-mail user.

6. How can you use instant messaging and texting safely on the job?

7. Name at least five reasons some organizations forbid employees to use instant and text messaging.