Zappos Case Study

Hollie Delaney is a senior HR manager at Zappos.com, an intense, high energy, unique company. She is responsible for staff members in six HR functions. Delaney was interviewed by HR magazine about her career and how Zappos delivers happieness to its customers and over 3000 employees. During the interview she explains how Zappos is a company where employees are able to be themselves, stating that one of Zappos core values for employees is to have fun. She also explained how Zappos offers new employees $3000 to quit if they don't think Zappos is the right for them, and explains how for most that isnt even thought because everyone is so happy and invested in the company and that Zappos really is something special.

Questions  

1. Does Zappos sound like a place you would want to work? Why?

2. Do you think it makes sense to offer new employees a $3000 incentive to quit?

3. How do you think the role of HR might change as Zappos matures as a company?

4. How does the role of HR at Zappos differ from typical companies such as the casinos referenced in the article?