Your organisation has agreed to deliver the human resources services: Service 1: Provide advice on complaint handling and conflict resolution Proposed delivery of service: Initial meetings with managers and employees. Presentations and training sessions. Indicator that service has been properly delivered: Analysis of quarterly employee surveys shows that in 20XX/XX, an average of at least 70% of employees considered that complaints are handled appropriately and conflicts are properly resolved. Service 2: Provide advice on reducing harassment and discrimination Proposed delivery of service: Initial meetings with managers and employees. Presentations and training sessions. Indicator that service has been properly delivered: Twenty percent reduction in complaints relating to harassment and discrimination in 20XX. Service 3: Provide advice on the use of flexible working arrangements Proposed delivery of service: Initial meetings with managers and employees. Presentations and training sessions. Indicator that service has been properly delivered: Five percent of employees utilising flexible working arrangements by July 20XX. Service 4: Review equal opportunity policies Proposed delivery of service: Collection and review of policies. Indicator that service has been properly delivered: All policies to be reviewed and recommendations made by July 20XX. Service 5: Deliver programs intended to promote diversity in the workplace Proposed delivery of service: Initial meetings with managers and employees. Programs including: Pathways for Women Employees as Carers Dignity and Disability Understanding Cultural Differences Indicator that service has been properly delivered: An increase in the participation of women in the workforce to at least 35% by July 20XX. All buildings to be accessible by wheelchair by July 20XX. Complaints about discrimination due to religion reduced by 50% in 20XX/XX. At least 10% of employees who identify themselves as carers utilising flexible work arrangements.

What are eight of the things the person/s carrying out the quality assurance role needs to do?