You are required to address the following questions:

1. Using appropriate behavioral theories, explain in detail how the learning process can influence an individual's behavior. Give practical case study examples.

2. What is attitude and how is it acquired? How can the manager's attitude influence employee moral? What approaches can be used to change employee attitude? Give examples.

3. Discuss the main barriers to communication within the workplace environment. What methods can managers use to eliminate/minimize communication barriers within the workplace?

4. Prepare a job application letter in response to a vacancy (assistant manager) recently advertised in a local newspaper. Explain why you are the best candidate for the position and remember to attach your brief CV with the application.