You work in the accounting department for sears. One of your customers, Craftsman, Sends your department a check for $200 for an outsanding bill they owe you. A week later, they send another check but didn't owe you anything. This was an obvious error on their part.

STEPS IN SOLVING A CASE STUDY

Analysis should include these sequential steps:

1. presentation of the facts surrounding the case
2. Identification of the key issues
3. Listing of alternative courses of action
4. Recommendation of the best course of action