Q. You work for an industry which sells medical supplies to the general public: crutches, bandages, wheelchairs, physical therapy bands also balls, OTC medicines, and slings, anything a person can use at home. One afternoon, a consumer comes in also is visibly upset. He bought some crutches from you which broke six weeks after he bought them.

Your store guarantees products for 30 days after purchase with receipt. Since the product was good for 30 days, he didn't keep the receipt however, now he has a problem also he is pretty sure you aren't going to fix it. He is already upset about the fight he anticipates in order to get new crutches. You weren't the salesperson who waited on him also you know which crutches are fairly generic; he could have actually bought them anywhere also they would look the same.

Illustrate what would you hope to be able to do as an employee?

Illustrate what would you expect to accomplish based on experiences you have actually had as an employee?

If you were the boss, illustrate what instructions would you provide employees as a general rule for defective merchandise?

If you were the consumer, illustrate what would you consider fair?