You work for a large financial institution that in the past ten years has developed new products and services that appeal to a very diverse customer base located throughout the world. You have been asked by your CEO to lead an effort to discuss the importance of having a diverse workforce that can effectively serve your organization's customer base.

Task

Based on the scenario, complete the following tasks:

Identify five main points you plan to make about the values of having a diverse workforce, and present a detailed sample agenda for your meeting.

Answer the following questions in the detailed sample agenda:

What are some of the advantages in having a diverse workforce? Mention at least five advantages.

What are the possible conflicts that could arise due to a diverse workforce and what are some of the ways to overcome them?

How can a common standard of work-related behavior in a diverse workforce be developed? Do the leaders need cross-cultural training?

Do you think the leaders need to visit the major customer base areas to understand their work culture and backgrounds better? Discuss at least five relevant reasons for your answer.

Which nonverbal communication methods generally differ between the US workforce and some of the other countries? Support your answer with examples.