You work as a waitress for outback steakhouse. The more efficient you are, the more tips you will receive. A customer's steak accidentally fell on the floor before you served it. You immediately picked it up. The floor is usually clean as someone is cleaning it almost every hour.

STEPS IN SOLVING A CASE STUDY

Analysis should include these sequential steps:

1. presentation of the facts surrounding the case
2. Identification of the key issues
3. Listing of alternative courses of action
4. Recommendation of the best course of action