You will choose a generic organization (manufacturing plant, hospital, etc.). My choice was a customer service call center. Assume that you are a hired consultant for this organization. You have been asked by the president of the organization to prepare a background paper on the results of your research and to make recommendations to improve group productivity in the organization.

Your research has identified the following problems:

1. Role conflicts within groups

2. Communication problems among group members

3. Lack of cohesiveness in groups with diverse members

4. Excessive intergroup conflict

In an eight to ten-page paper, include the following:

1. Introduction - clear explanation of the type of organization

2. Explanation of how each problem could impact a group's productivity (use examples to illustrate points)

3. Recommendations to resolve each problem

4. Suggestions, based on your knowledge of group dynamics, for a company-wide training program on best practices for group productivity

5. Conclusion/Summary.