You recorded the following times for one of your employees yesterday. Use this table to answer questions d and e.

Step 1, Action: (Put gas in the lawn mower), Standard Time (minutes) 2

Step 2, Action: Load mower into truck, Standard Time (minutes) 2

Step 3, Action: Drive to customer's house, Standard Time (minutes) 20

Step 4, Action: Unload mower from truck, Standard Time (minutes) 2

Step 5: Action: Mow customer's lawn, Standard Time (minutes) 60

Step 6: Action: Load mower into truck, Standard Time (minutes) 2

Step 7: Action: Return to company, Standard Time (minutes) 20

Step 8: Action: Unload mower from truck, Standard Time (minutes) 2

d) Which step is the only value-added activity in this process?

e) What is the Percent of Value Added Time for this process?