You have just been asked by your manager to lead a process improvement team. Your manager has asked you to identify a process that needs improvement within the business. Think about a business process for your current employer or a former employer that could use some improvement. If you cannot think of a business process for an employer, think about a process in your personal life.

Provide a description of the process and explain why you think that this process needs some improvement. Within this module you have been introduced to several quality tools. As the leader of this process improvement team you have decided to use at least two of these quality tools to help with this process improvement project.

Identify a minimum of two quality tools that you will use in this process improvement project. Provide a brief description about the quality tool and explain how this tool will help your team improve the process. Finally, describe the overall improvement that you hope to achieve by using these quality tools.