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You are the manager of a local bank where three tellers provide service to customers. On average, each teller takes three minutes to serve a customer. Customers arrive, on average, at a rate of 50 per hour. Having recently received complaints from some customers that they waited a long time before being served, your boss asks you to evaluate the service system. Specifically you must provide answers to the following questions:

1. What is the average utilization of the three-teller service system?

2. What is the probability that no customers are being served by a teller or are waiting in line?

3. What is the average number of customers waiting in line?

4. On average, how long does a customer wait in line before being served?

5. On average, how many customers would be at a teller’s station and in line?

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92447915

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