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You are the General Manager of a Chain restaurant and are on duty when you are asked to meet with an irate customer. Once at the customer’s table, you notice it is a frequent customer and your best server was waiting on them. The customer, who is tipsy from having a few drinks, proceeds to tell you that the server brought the wrong order. Your server assures you that they took the correct order. How would you handle this entire situation? We believe in Higher Standards and integrity is of utmost importance. If it is found that anyone other than the applicant has answered this essay, the applicant will be disqualified Please answer professional 400 words max.

Operation Management, Management Studies

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