You are the employee relations specialist in the human resources department. A manager has come to you about an employee issue. The employee has been making patient accounts errors in her job as a hospital business office cashier. Research the progressive discipline process.

In a 2-3 page report, prepared in APA style with at least two references, do the following:

• Provide your recommendations to the manager on how to start the counseling process with the employee.

• Describe some possible solutions the manager might suggest to the employee or the employee might suggest to solve these errors.

• Explain how the manager will document this situation to protect the employer and to be fair to the employee.