You are the business manager of a fifteen-physician group practice in family medicine that at a recent strategic planning retreat agreed to open a satellite clinic on the periphery of its current market area in order to increase the number of families that it serves. The clinic will be located in an area of somewhat older, rundown homes that seems to be undergoing slow but steady gentrification. The clinic initially will be staffed by three physicians and has a maximum capacity of ten doctors. One of your responsibilities under the strategic plan to create the clinic is to establish a modest program for keeping track of the factors and variables that might affect the success of the clinic.

Questions:

1. Assuming the satellite clinic will open, how will you set up a monitoring and adjustment program? List the required steps.

2. Why is a monitoring, evaluating, and adjusting strategy essential to overall organizational success for the new clinic?

3. Provide two possible events that a successful monitoring program could identify and what adjustments could apply.

Please provide in-dept answers and references.