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You are Service Head of a company (XYZ Auto – XYZ workshop)

Get the required data as mentioned below (from Service Manager/Service Head/Training Head)

UIO = 7300 Units,

Service Retention =2.8,

Average working Hours per RO =2.5 Hours,

Annual working days =270,

Daily work Hours per technician =8 Hours,

Labor Utilization = 80%

a. Explain the key parameters and thereby calculate the effective number of technicians required?

b. Evaluate the number of technicians required if:

(i) UIO increases by 10 % per year for the next five years

(ii) Service Retention decreases by 50%

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M93076878

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