You are required to select a company or organisation that you are already familiar with or a prominent Australian company that through your research you will develop familiarity. Examples of such companies are:
• BHP Billiton
• Brambles
• Commonwealth Bank of Australia
• National Australia Bank
• News Corporation
• Qantas
• RIO Tinto
• Telstra
• Wesfarmers
• Westfield
• Westpac
• Woolworths
The individual project should use language and style that would be appropriate for presentation to your peers and managers.
Ensure that you provide diagrams when required. Keep them simple and clear.
Section 1:
Complete the assigned readings and conduct your own research to identify an organisation for analysis for business process change document.
1. A contents page for your report.
2. A brief introduction that outlines the purpose of the report.
3. Provide the name of the organisation you have selected, describe the organisation's size and summarise the primary mission of the organisation. Do not simply copy from the organisation's web site or annual report.
4. From your research of the organisation, identify a single business process change that the organisation may need to (or could) contemplate and undertake in the coming year. This change may be necessitated in response to new technologies, internal re-structuring, a benchmarking exercise, economic issues or changes in the marketplace/ industry.
5. Using the Capability Maturing Model (CMM) briefly outline what changes will need to be undertaken at each of the five stages.
6. Evaluate Porter's three-phase process for defining a company strategy in relation to your chosen organisation.
7. Create a simple chart of the recommended change and address the issues in each phase for your organisation.
Section 2:
In this section you will create two process diagrams.
The websites and links below provide general instructions and visuals on how to use MS Word to create your process change diagram. Their use is not mandatory and they are only suggestions. You may wish to research other ways to prepare process diagrams and equivalents exist for Mac users.
1. Prepare two general process diagrams for the business process change you identified. Create a diagram of the steps currently taken by the organisation for the process. Create a diagram of any adaptations to the process steps after the change process is approved.
2. Evaluate the importance (value) of the existing and future diagrams, and explain how they assist the organisation to determine the validity of the suggested change.