You are required to form a group of two and then you must plan, monitor and review a case study relating to performance management of a team.

Each team member will undertake a number of activities to manage the performance of one of the two employees. This will include management activities, such as developing work allocations, identifying KPIs, participating in several role-plays, undertaking performance reviews, and proposing a development plan for remedying poor performance by the Employee under your supervision. Finally, you will need to provide feedback to your assessment partner on performance during a role-play.

Procedure

• Review the Case Study - Housefriends Homewares (Appendix 1) or one supplied by your assessor
• Complete the Operational Plan (Appendix 2). As the Store Manager you are to report your operational plan to head office to have the following completed by the extended trading deadline.
• Read the profiles in this assessment. In pairs, adopt the role of Manager for that Employee (Marie or Tony).
• Individually develop goals, KPIs and tasks for the Employee you have selected. Document these in the Employee's Performance Management Plan (Appendix 3).
• Prepare role-play notes to plan the topics you will discuss and outcomes you hope to achieve, these will assist you to keep the role-play meeting on track. Submit these with your documentation.
• Conduct two one-on-one coaching role-plays (one with you as the Manager, one as your partner's Employee). The Assessor will observe this role-play and examine the documentation (the completed Appendices plus notes) that you will submit for assessment on completion.