You are required (as a group with up to four members) to write a report based on the Carlson case study. For this report, you are to critically evaluate Carlson's business process strategy, process management and technology.
For this assignment, you are to critically evaluate Carlson's focus on process improvement to redefine business processes, as depicted in the case study.
For the main body of the report, you are advised to incorporate the four part structure as outlined below:
Part 1: The Organisation's Strategy
Some points to consider are:
- Organisational vision and strategy
- Organisational leadership and design
- Business framework
- Need for process improvement
- Business processes and strategic alignment
- Competitive opportunities
Part 2: Processes and Technology
Some points to consider are:
- Centralised and shared processes
- Process quality framework
- Technology
- Process improvement efforts
Part 3: Process Performance Evaluation
Some points to consider are:
- Performance methods and measures
- Process performance management
- Assessing quality and performance
Part 4: Potential Change Management and Risk Issues Some points to consider are:
- Change management process and critical success factors
- Lessons learned/risk
- Managing change
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