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You are having a lunch meeting with a loyal and very good customer. Over lunch you happen to mention that your application to an exclusive golf club was denied for the second time. Your customer responds, "Hey, why didn’t you tell me? My family has been members there for 40 years, let me make a phone call, I’m sure we can get it worked out." Which of the following statements should represent your primary concern about this situation?

Operation Management, Management Studies

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