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You are currently a customer for a college education, a very expensive service product. You know that a service organization can create a competitive advantage by focusing on how the service is delivered after it has been purchased- making sure the service is efficiently and comfortably delivered to the customer.

Develop a list of recommendations for your school for improving the delivery of its service. Consider both classroom and nonclassroom aspects of the educational product.

Business Management, Management Studies

  • Category:- Business Management
  • Reference No.:- M92040316

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