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You are a top manager who was recently hired by an oil field services company in Oklahoma to help it respond more quickly and proactively to potential opportunities in its market. You report to the chief operating officer (COO), who reports to the CEO, and you have been on the job for eight months. Thus far you have come up with three initiatives you carefully studied, thought were noteworthy, and proposed and justified to the COO. The COO seemed cautiously interested when you presented the proposals, and each time he indicated he would think about them and discuss them with the CEO because considerable resources were involved. Each time you never heard back from the COO, and after a few weeks elapsed, you casually asked the COO if there was any news on the proposal in question. For the first proposal, the COO said, “We think it's a good idea, but the timing is off. Let's shelve it for the time being and reconsider it next year.” For the second proposal, the COO said, “Mike [the CEO] reminded me that we tried that two years ago and it wasn't well received in the market. I am surprised I didn't remember it myself when you first described the proposal, but it came right back to me once Mike mentioned it.” For the third proposal, the COO simply said, “We're not convinced it will work.”

You believe your three proposed initiatives are viable ways to seize opportunities in the marketplace, yet you cannot proceed with any of them. Moreover, for each proposal, you invested considerable time and even worked to bring others on board to support the proposal, only to have it shot down by the CEO.

Question

1. When you interviewed for the position, both the COO and the CEO claimed they wanted “an outsider to help them step out of the box and innovate.” Yet your experience to date has been just the opposite. What are you going to do?

Operation Management, Management Studies

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