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You are a restaurant manager who is conducting a coaching discussion with one of your servers. Focus of the coaching: the server has repeatedly failed to complete store-closing operations before leaving for the night. Case in point is that the tables are never cleared, and the morning shift is forced to clean up the mess.

You have conducted a coaching analysis, and you have determined that the server is able to complete these responsibilities, that all obstacles to doing so have been removed, and that this is an important part of a server's job in your restaurant.

  1. Describe how you would encourage the server to agree that a problem exists, and what you would do if the server refuses to acknowledge that a problem exists.
  2. Describe the options available to you in dealing with this situation. Which options would you select? Support your choices.

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