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You are a new hire in our leading consulting firm. We have been contacted by numerous firms lately who are having similar problems. Each of these companies rely on employees with substantial amounts of tacit knowledge. Similarly, each has experienced turnover of these employees as of late, and the companies are now struggling because these employees left unexpectedly. Write a memo explaining what companies can do to help ensure that they retain tacit knowledge. They cannot afford to have this happen again.

Operation Management, Management Studies

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