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You are a manager of a workplace with the strategic goal of either increasing productivity or customer service measures by 15% within twelve months.

The manager is required to coordinate a team to:

1) Identify organisational functioning issues resulting in lower productivity than desired or customer satisfaction results lower than desired.

2) Analyse the problems:

a) use continuous improvement techniques to analyse the continuous improvement system in the workplace

b) Develop continuous improvement strategies to address the performance issues. Strategies may include but are not limited to improving:

  • performance measurement and management
  • job roles and clarity of expectations
  • rewards and recognition
  • communication systems
  • training and development
  • mentoring and buddy systems.

c) Develop an action/implementation plan to implement the strategy.

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