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You are a HR manager for a bank. You have been asked to manage the development and delivery of HR services in one area. Complete the tasks using information gathered from your own research and knowledge you have obtained during your study. 1 . Choose either the delivery of HR client services or recruitment services. Provide a description of your chosen service area, including a list of services which can be delivered in that area and the aims or purpose of your chosen service area. Outline your ideas in a report. 2. Develop a client needs assessment form which could be distributed to line managers to identify their needs in your chosen HR service area. 3. Develop an action plan/ strategic plan that could be used to implement HR services in your chosen area. 4.Create a written survey that could be used to collect feedback from clients about their satisfaction with the services in your chosen area. (Use business technology if possible. If not, explain how business technology could have helped to make the process more efficient and how it could have assisted in the information management and planning process).

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