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Management Studies

With respect to the key dimensions of service quality, _____ refer(s) to the physical facilities and equipment, and the appearance of personnel.

A) responsiveness

B) empathy

C) tangibles

D) reliability

With respect to the key dimensions of service quality, the willingness to schedule deliveries at the customer’s convenience is an example of _____.

A) empathy

B) reliability

C) tangibles

D) assurance

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M91573760

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