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Writing the paper from your perspective choose one negative experience and one positive hospitality experience you have encountered recently and explain in a two-page, double-spaced paper why you chose these two experiences. What made it a positive experience? What made it a negative experience? What impacted the experience? Do you agree with the above listed statement that states a dissatisfied guest will tell more people about their poor experience than a satisfied guest? Explain.

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Operation Management, Management Studies

Category:- Operation Management
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