Write: Based on your quiz results and what you learned in Chapter 7, section 7.2 and Chapter 8, section 8.3 of the textbook, answer the following questions:
- What is your willingness-to-listen score? What feedback did you receive from the quiz?
- Based on Bevan and Sole, describe "active empathic listening" and define "emotional intelligence."
- How can you use active empathic listening and emotional intelligence to help you improve your communication both in your personal interactions and in the workplace? Please provide examples to illustrate these points.
Thoroughly address all three elements of this prompt by writing at least two to three sentences on each element. Use the course readings at least once to help you make your points. Consider copying and pasting these tasks into a word file and addressing each of them separately.