QUESTION 1

Hospitality has been one of the most pervasive metaphors within tourism studies. It refers in one sense to the commercial projects of the tourism industry (hotels, catering, tour operation) and in another sense to the social interactions between local people and tourists ( Molz and Gibson, 2007)

(a) Define the following terms-

(i) Tourism

(ii) Hospitality

(b) Draw the Leiper's model of tourism system and briefly describe the three elements that govern the model

(c) Using examples to illustrate your answer, discuss the negative socio-cultural impacts of tourism on a host community

QUESTION 2

A major aspect of consumer behaviour linked to the purchase of tourism products, is the notion of risk. Using examples, discuss the various risks perceived by a tourist during the decision making process

QUESTION 3

(a) Define the concept of tourism demand and distinguish between effective and suppressed demand

(b) Discuss any five push factors and any five pull factors of tourism and give examples

QUESTION 4

Write short notes on the following

(a) Charter Services in the airline industry

(b) Deregulation in international air transport

(c) The travel agent