(Answered) Write for me methodology steps with explanation of service

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Write for me Methodology ( steps with explanation) of Service quality- Gap model.

The Article is:
International Journal of Quality & Reliability Management
Service quality models: a review
Nitin Seth S.G. Deshmukh Prem Vrat

Link to the document:
http://dx.doi.org/10.1108/02656710510625211

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