E-mail to InstantCall, requesting adjustment. You thought it was strange that no one called you on new mobile phone, although you had given your family members, friends, and boss new number. Two weeks after getting new phone and agreeing to $49 monthly fee, you called service provider, InstantCall, just to see if everything was working. Sure, technician discovered that your incoming calls were being routed to inactive number. You are glad she found the problem, but then it took company nearly two more weeks to fix it. When you called to complain about paying for service you did not receive, customer service agent recommended you send me e-mail to Judy Hinkley at company's region business office to request adjustment.

Your task: Make decision how much of adjustment you believe you deserve under situations and then send an e-mail message to Hinkley, to request adjustment to account. Write down summary of events in chronological order, supplying exact dates for maximum effectiveness. Make up any information you require, such as problems that malfunctioning service caused at home or at work.