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Write and post a discussion to the Week Five discussion board titled "Technology, Quality, and Humanity"

Question 1

How have advances in information and communication technology changed public organizations in terms of management, service delivery, and relationships with citizens?

Question 2

What are some of the key benefits and barriers to effective performance management systems in government? What factors contribute to success?

Question 3

Given the move to greater technological service delivery in local and federal government, how do you address the needs of those not yet wired?

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