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Write an essay to evaluate how developing employees enables and oraganzation to benefit customers through delivering superior customer service .

In your essay make sure to discuss all the following points:

  • Definition of customer service
  • The difference between training and development
  • The benefits of training and developments
  • Potential drawbacks of training and development
  • The contribution that employees can make to the brand image of the organization
  • Potential performance indicators that an organazation could use to measure the level of customer service

Relevant examples

1000 words

HR Management, Management Studies

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