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Management Studies

Write a one-page paper that reflects on the most important things you learned in this course. Specifically:

1. Explain your perspective on customer service now, compared to when the course first started.

2. Identify at least two ideas or concepts ( customer retention & CSR empowerment) that were very interesting to you and explain why.

3. Identify one company that provides excellent customer service and explain how that company reflects your own philosophy of customer service.

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HR Management, Management Studies

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