Write a letter offering a problem solving recommendation to an spectators who is not expecting the letter. It should be a REAL problem (not made up) in business situations, and writing a letter to the person in charge of the policy or practice that has caused the problem, persuading him or her to change it.
1.- show the seriousness of the problem
2.- having a real chance of effecting change
3.- counterargument
4.- emphasizing the positive.