1. Write a first-stage collection letter to Dr. Rory Andrews, a busy cardiac surgeon, who purchased two suits (totaling $1,100) from you, a manager of Harmon’s Fine Clothing.
2. Dr. Andrews is six months over-due in paying for these suits, even though two standard-form late notices were sent to him during the past 2 months. 3. Dr. Andrews is highly respected in the community.