Write a Conflict Resolution Policy

As the HR Leader for an EMS organization, you have realized that your organization is lacking a Conflict Identification and Resolution Policy. Recently, several personnel conflicts have developed that could, perhaps, benefit from having such a policy. Your assignment is to write a Conflict Resolution Policy for your organization that will provide guidance when future conflicts occur. Although you may address other topics as appropriate, be sure to address the following topics in your policy:

1. The role employees play in the organization's performance

2. Why it is important to have a diverse workforce, and the potential problems

3. Why conflict can never be completely eliminated

4. The positive role conflict can play, as well as the negative

5. Procedure(s) and technique(s) HR can use for managing and resolving conflict.