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Part 1

1. Think about and do some independent research on recent publications that discuss quality improvement initiatives in healthcare settings that are having positive outcomes that are supported by data, benchmarks or staff/resident testimonies.

2. Consider a situation where you are hired as manager of a healthcare facility with poor satisfaction ratings by staff and residents/patients. In addition, your quality indicators show you are below the national average.

Part 2

Quality is a key factor influencing the performance and effectiveness of businesses, institutions, and organizations. This concept is addressed in a number of trade and academic publications, training seminars, and the media.

It is highly used by senior employees, executives, and managers in contemporary institutions. The greatest challenge facing organizations is the improvement of the quality of products and services. In the healthcare sector, quality is also a determinant issue thus getting thorough attention.

Several approaches and initiatives have been introduced so as to improve the quality of its services. Therefore, the aim of this paper is to identify initiatives that will facilitate the improvement of healthcare services.

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