Write a bad newsletter to a customer who has requested an exemption to a company's policy. Possible requests that would be subjects of bad newsletters are:

• A request for a refund or replacement of a $1,000 piece of equipment that broke after three years, one year past the warranty date. 
• A request for a refund or voucher for a ruined two-week vacation at an expensive resort. 
• A request to change a company's "no-pets indoors" policy to a "pet-friendly" policy to allow customers to bring pets inside the restaurant and allow them to sit at tables with their owners. 
• A request to change a company's "pet-friendly" policy to a "no-pet" policy to prohibit customers from bringing their pets into the restaurant's eating areas - inside or outside. 
• Other: Write a bad news message based on another scenario.