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Write a 5+ page, double-spaced essay regarding: CRM

Explain what is involved in CRM.

What type of tools do managers have to help them with CRM?

Give an example of a company that does a good job with CRM.

Give an example of a company that did a bad job with CRM.

How has technology impacted how organizations interact with customers? How has CRM affected customer service?

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HR Management, Management Studies

Category:- HR Management
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