Work effectively in a business environment-

Assessment 1 -

Assessment description - New employees need to be able to research, identify and understand the different requirements of an organisation including:

? organisationalstructure and reporting lines

? rightsand responsibilities

? legalresponsibilities including duty of care

? organisationalgoals and objectives

? jobroles

? codeof behaviour

? safework practices.

In this assessment task, you must identify an organisation and conduct some research into the key requirements of that organisation.

Procedure

1. Identify the organisation you will investigate. (If you do not have a current workplace, you may identify one by considering a role you would be interested in,e.g. sales, customer service, promotions.)

2. Identify your research techniques (interviews, internet research, other).

3. Have this approved by your assessor before commencing research.

4. Conduct your research and complete the attached worksheets. This will include identifying the following details of that organisation:

a. organisationalstructure and reporting lines (a labelled organisational chart)

b. descriptionof key job roles

c. employeerights and responsibilities

d. legalresponsibilities including duty of care

e. organisationalgoals and objectives

f. codeof behaviour

g. safework practices.

Assessment 2 -

Assessment description - You must develop a work plan based on your current study and/or work commitments.

This plan will include goals, deadlines, timelines, a prioritising key and progress checklist. The plan must also incorporate aspects of career planning.

Procedure

1. Identify three current projects.

a. Two projects can be from your study and/or work team that must be completed during the next two months, for example, a project could be an assessment task, a research activity or a daily routine necessary to work or study.

b. The third project must be a longer term career goal.

2. Complete a work/life priorities worksheet for the three projects.

3. Complete a journal of work tasks for the three projects.

4. Create a work plan for the three projects that shows:

a. project goals

b. a breakdown of the tasks for each project

c. resources required for each task

d. task deadlines.

These could be completed using the journal template attached, using Outlook Task Manager, or a paper based equivalent such as a Day Runner diary system.

5. Prioritise each task.

6. Obtain approval from your assessor before proceeding to use the work plan.

7. Track the tasks and record the completion dates.

8. Attend a progress meeting with your assessor.

9. Final submission of all material.

Assessment 3-

Assessment description - In a typical office environment, you need to be able to work effectively with others to complete complex tasks.

In this assessment, you will be acting the role of an administrative worker. Your job will require you to answer the telephone, greet customers and process postal and email correspondence.

All tasks must be completed according to the policies and procedures of the organisation. You will be given time in advance to learn the policies and procedures before the assessment commences.

Tasks you will need to perform include:

? answering thetelephone

? sortingand responding to email

? sortingand forwarding postal mail.

Procedure-

1. Review the scenario below.

You are employed as an administrative worker at a small business. Your role is to monitor incoming calls and mail. The business is currently looking for a new bookkeeper and the manager is receiving applications over the phone, via email and in person.

You must collect the required information and process it according to the policies and procedures of the business.

2. You will be provided with time to review and learn the policy and procedures for the business (found in the appendices attached to this task), which include:

a. organisational chart and contact list

b. telephone policy and procedure

c. postal mail policy and procedure

d. email policy and procedure.

3. Finally, you must assume the role of administrative worker. You must come to your assessment prepared to collect and process information from phone calls, e-mails and postal mail. When your assessor tells you, the task will begin and you must:

a. check postal mail and email and follow procedure

b. respond to phone calls

c. seek advice, where necessary