1. In past jobs, I have been able to persuade coworkers to go along with

1. presenting the ideas in a dynamic exciting way
2. modifying my ideas to incorporate others suggestions
3. sticking to my guns and maintaining confidence in my ideas.
4. persistently pursuing different persuasion tactics until they give in.

2.What has been your usual reaction to a situation in which a co worker or subordinate isn't willing to share his or her work expertise with others?

1. -bringing up the issue to his or supervisor
2. -talking with him or her about the benefits of sharing information with others
3. -learning about and passing on the individuals expertise yourself whenever possible.
4. -Advising him or her to begin sharing knowledge as soon as possible to avoid negative consequences.

3.What is your typical approach to dealing with a coworker or subordinate who is frustrated with his or her lack of success with a task at work?

a. Offering to take over similar tasks from now on

b. Providing feedback about the things he or she is doing wrong.

c. Explaing and demonstrating more effective ways of accomplishing the task

d. Suggesting to a supervisor that someone else may be better suited to perform the task

4.Which of the statements below best describes your prior experience in developing and tracking attainment of performance objectives for yourself and/or others?

a. I have not yet gained experience doing this

b. I have developed my own performance objectives

c. I have developed my own performance objectives and tracked attainment of them overtime

d. I have developed and tracked attainment of performance objectives for myself and others

5. In the schedule below, time shaded in black indicate that a teammate is in a staff meeting and not available. Use the schedule to answer the questions in this sections

Your name is Pat Smith (listed as Smith in the table above) and its noon on Monday. You need to plan a half day (AM or PM) staff meeting by the end of the week. The only required attendees are Newell, Brown, Davis, Rogers, and yourself. You do not need to provide any lead time for the staff meeting. What is the first day and time period during the week that you can schedule the staff meeting?

1. -Monday morning
2. -Monday afternnon
3. -Tuesday afternoon
4. -Wednesday Morning
5. -Thursday Morning

6. In the schedule below, time shaded in black indicate that a teammate is in a staff meeting and not available. Use the schedule to answer the questions in this sections

Which day contains the greatest number of person staff meetings - that is, time periods when individuals are scheduled to be in staff meetings?

1. -Monday
2. -Tuesday
3. -Wednesday
4. -Thursday
5. -Frida

7. Respond to the following situations by indicating the response that best describes what you would do in the situation

-Which conclusion can be made from the April Patient Census report? As the:

1. -average staff to patient ratio decreases, the number of complaints decreases
2. -average staff to patient ration decreases, the number of patients admitted increases
3. -number of patients admitted increases, the number of complaints increases
4. -number of patient admitted increases, the average staff to patient ration increases

8.

Service quality is measured by the ratio of complaints per patient. Which conclusion can be drawn from the April Patient census report? The staff had the fewest complaints per patient during:

1. -week 3 and the most complaints per patient during week 1
2. -week 4 and the most complaints per patient during week 1
3. -week 4 and the most complaints per patient during week 2
4. -week 4 and the most complaints per patient during week 3

9.

On Tuesday a medical supply store is sending truck to deliver 150 transport gurneys. You need to tell the truck driver when to come to the hospital and which loading dock to use. When scheduling the drop off, the following things need to be considered:

-it takes 30 secondsto unload each transport gurney

-it takes an additional 10 minutes to pull up the truck. Open and shut the door and pull away.

-the minimum amount of time that a dock can be scheduled is 20 minutes and any available time less than 20 minutes will go unused and cost the hospital money.

Where and when would you tell the truck driver to park the truck on Tuesday?

1. -dock 1 @ 2:45 pm
2. -dock 2 @ 8:05 a,m
3. -dock 3 @ 3:20 pm
4. -dock4 @ 1:15 pm

10.

You have four projects to assign. There are four staff members available to work on the projects. How would you assign the staff members to the projects in order to complete the work in the least amount of time?

1. -Assign 1 staff member per project all to start at the same time.
2. -Assign 2 staff members per project. After the first 2 projects are completed, repeat the assignment for the remaining 2 projects
3. -Assign 4 staff members per project. After the first projects is completed repeat the assignment for the second, third and fourth project.
4. -Assign 1 staff member to each of the first 2 projects and 2 staff members to work as a pair on a third project, and have the pair complete the fourth project when they are done with the third one.

11. The table below presents three columns- the first column lists the options available, the second column lists the prices for the individual options (not including other required options), and the third column indicates the requirements before the selected option can be purchased. Use the table below to answer the questions in this section.

You are purchasing equipment Option F for your department. You have not previously purchased any options. Your department has a credit for $500 dollars off the purchase of any combination of options. What will be the total price of your order?

1. -$450
2. -$850
3. -$650
4. -550
5. -1100
6. 1600

12. The table below presents three columns- the first column lists the options available, the second column lists the prices for the individual options (not including other required options), and the third column indicates the requirements before the selected option can be purchased. Use the table below to answer the questions in this section.

Another department, who has not previously purchased any options,is purchasing Option H in addition to $2400 of equipment. What will be the total price of their order?

1. [-5400
2. -7550
3. -7800
4. -7950
5. -8200