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Which of the following is true of good business and administrative communication?

    1. Considers members of an audience as numbers instead of as groups of people

    2. Makes an audience guess a message a speaker or writer has presented

    3. Takes a long time to decipher which challenges an audience's intellect

    4. Leaves audience's questions unanswered to create challenges and interactions

    5. Represents messages which are free from errors in spelling and grammar

2. A _____ is a statement of company rules, guidelines, and instructions with a purpose to inform, build image, and goodwill.

    1. monthly and annual report

    2. quarterly report

    3. transmittal

    4. policy and procedure bulletin

    5. 10 K report

Operation Management, Management Studies

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