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Which nonverbal cues have Friesen and Ekman identified as major sources of the nonverbal cues?

A. face, hands, and feet
B. eyes and face
C. body orientation
D. pitch, volume, and intensity

In marketing manager communicating with the customers regarding a new product line is an instance of which type of workplace communication?

A. Upward
B. Downward
C. Horizontal
D. Outwar

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