Question Which one of the following statements is TRUE?

a variant is always a durable good with new features.
buying a Mercedes automobile is a nondurable good.
Demand for goods is more difficult to predict than demand for services.
normally patents do not protect services.

Question Which of the following would be the lowest in goods content and highest in service content?

Fast food restaurant
Attending a theater production
Having an oil change for your car
Filling a medical prescription

Question Three students played the face game for 37 minutes. See lecture PowerPoint for the game setup. At the end of the game, each student has one unfinished part on hand. WIP #1 has 189 units, WIP #2 has 75 units, and finish good inventory has 92. We know that the capacity of student #1 (OP1) is 68 / min, then what is the utilization of student #1? Please put in the number, not a percentage. For example, if utilization is 30%, put the answer as 0.3, instead of 30% or 30. Keep two decimal places.

Question "Fitness for use" relates to how well quality meets design targets and tolerances.

True
False

Question Which one of the following statements is false?

Kaizen is the process of specifying design specifications for goods and services.
A cause-and-effect diagram is also called a fishbone diagram.
Scrap and rework costs are part of internal failure quality costs.
The Deming Cycle is named after a famous quality guru and consists of four steps?Plan, Do, Study, Act (PDSA).

Question ISO 9000 is mainly used in the United States.

True
False

Question Cause-and-effect diagrams would help most in which phase of the DMAIC problem-solving approach?

Define
Measure
Analyze
Control

Question At a gas station, a diesel pump nozzle that will not fit into a non-diesel automobile is an example of ____?

Kaizen blitz
dpmo
Poka-yoke
External failure

Question Costs of recalls and warranty claims are classified as internal failure costs.

True
False

Question Which leader in quality management promoted the Quality Trilogy of quality planning, quality control, and quality improvement?

W. Edwards Deming
Joseph Juran
Philip Crosby
Jack Hillerich