1) Which decision making tool would be used in identifying possible causes for a problem?

A. Brainstorming
B. Multivoting
C. Fishbone diagram
D. Ranking

2) Markus worked last summer as a receptionist in a lawyer's office. During a discussion with you, he commented that he was asked to tell callers that the lawyer was in court when in fact the lawyer was playing golf! He eventually quit the job because he believes that under no circumstance is it permissible to tell a lie. Markus appears to be following the ethical system referred to as a

A. rule or deontological ethics
B. Practical deliberation
C. Virtue ethics
D. utilitarianism

3) A company applying a ______ view of ethics would probably find fewer impediments to decisions involving cross cultural factors than one applying a ______ view.

A. universalist, relativist
B. relativist, universalist
C. deontological, rule based
D. virtue, utilitarian

4) In a global economy, which of the following must a manager consider in ensuring the ethicality of his or her decision?

A. Cross-cultural issues
B. Conflicting legal issues
C. Justification for outsourcing
D. Profitability

5) A tool that is helpful in monitoring, evaluating, and changing a decision as needed during implementation is the

A. stakeholder summary analysis
B. Plan, do, check, act (PDCA) cycle
C. contingency plan effectiveness audit
D. financial effectiveness audit

6) A measurement that identifies the degree to which goals and objectives are attained is a measure of:

A. organizational effectiveness
B. organizational precision
C. organizational efficiency
D. organizational stability

7) In order to apply continuous improvement in decision making, a company should take the time to record not only the results of its decisions, but also the

A. impact to external stakeholders
B. financial results
C. customer satisfaction data
D. process through which the decision was made

8) A company has decided to fund a summer basketball league for young people in the community. The decision will result in increased expenditures with no increase in revenues or profits. In evaluating this decision outcome, the officers of the company must weigh both its ______ responsibility and its ______ responsibility, two components of corporate social responsibility.

A. economic, legal
B. economic, philanthropic
C. economic, fiduciary
D. legal, ethical

9) As noted in our texts, a key measurement of our decisions is: "Are they ethical?" In order to achieve a superior level of ethical behavior in its decision making processes, leaders should instill a(n) ______ in those charged with making decisions.

A. compliance based approach to ethical considerations
B. integrity based approach to ethical considerations
C. legal approach to ethical considerations
D. utilitarian approach to ethical considerations

10) When evaluating the decision processes in an organization, leaders should consider doing which of the following?

A. Make a list of those affected by the decision, and determine if those interests are represented in the process under consideration.
B. Make sure to focus on results of the decision rather than the process.
C. Ensure that the process is consistent for all significant decisions.
D. Ensure that all of a company's stakeholders provide input all of a company's decisions.