You are Bob Yeader a Sales Manager of a small printing company. One of you sales people enquired for a meeting. The meeting was trying. The sales person and Pat Lawson, broke down in the meeting. Pat said the work was too much as well as the customers too demanding. Where Pat utilized to be able to get all the work done in one a week there was now too much work. Your internal staff has saw that Pat seems stressed. You wonder if customers are sighted the stress. Pat was prepared to quit. Pat has stood with your company for 15 years.
You knew that there was more work after completely there were more customers and you recently put in place some new procedures as well as technology to make to service customers better and increase sales. Pat was the only one struggling at least you thought so. You were wondering what your options are.